Disruptive Technologies
Resources provided
Access to aggregated, anonymised data.
Why Choose This Project?
Choosing this project means not only working on data analysis, but becoming an agent of change. Here, every analysis you perform has the potential to improve the lives of thousands of customers. We are looking for students who not only want to take on a challenge, but aspire to make a difference. If you have a passion for data and a desire to see your ideas turn into action, this is the perfect project for you.
Profiles:
1. passionate about Data and Analytics: challenge aimed at students who are enthusiastic about analyzing large volumes of data and have a genuine interest in uncovering patterns and trends that can be key to business decision making.
The ability to understand and manipulate large data sets is critical.
Introduction
In an increasingly customer service-oriented company, Telefónica is constantly seeking to improve the experience of its users. Our project fits into this dynamic context, offering students the unique opportunity to participate in an in-depth analysis of the data of a company in constant evolution.
Description
Challenges and Learnings you will encounter in this project:
Deep Data Exploration: You will be the architect in the exploration of a vast dataset, facing the challenge of identifying essential patterns and correlations. This is not just an analysis exercise, but a treasure hunt where every piece of data can be the key to improving the customer experience.
Innovation in Data Presentation: Your creativity will be put to the test as you look for innovative ways to present your results. It's not just about graphs and charts; we will look together at how to create compelling stories with the data that highlight the value and impact of the improvements made.
Collaboration and Networking: You will meet experienced professionals.
The main purpose will be to obtain a global map of customers, preventive work, corrective work and incidents and repeated complaints.
